At Sharp dispatch, we want customers to have a clear understanding of our return and refund process. This Refund & Return Policy explains the general conditions for returns, exchanges, damaged or incorrect items, and refund handling for purchases made through our ecommerce store.
This policy is general business policy content for our store in Pakistan and is not legal advice. For case-specific help, customers should contact support at [email protected].
Customers should inspect their order as soon as it is received. To be eligible for a return, items should generally be unused, in their original condition, and returned with original packaging, tags, accessories, and proof of purchase where available. Returns that do not meet these conditions may not be accepted.
Return or refund requests should be submitted within a reasonable time after delivery. Customers are encouraged to contact us promptly after receiving the item so that we can review the issue and advise on the next steps.
If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible with your order details and a clear description of the issue. We may request photos, packaging details, or other information to help us review and resolve the matter efficiently.
Some items may not be eligible for return due to hygiene, safety, customization, perishability, clearance status, digital delivery, or other product-specific reasons. Products that have been used, altered, damaged after delivery, or returned without required components may also be refused.
To request a return, exchange, or refund review, please contact [email protected] with your name, order number, item details, and reason for the request. Customers should wait for return instructions before sending any item back, as unauthorized returns may delay processing or may not be accepted.
Once a returned item is received, we may inspect it to confirm the reported issue and determine eligibility under this policy. Approval of a refund, replacement, exchange, store credit, or other resolution depends on the condition of the item, the nature of the issue, and the supporting information provided.
If a refund is approved, it will generally be issued to the original payment method where possible. In some cases, an alternative resolution such as replacement, exchange, or store credit may be offered depending on the circumstances. Original shipping charges may be non-refundable unless the return is due to our error or a confirmed product issue.
Exchanges may be offered for eligible items when stock is available. If a replacement item is unavailable, we may offer a refund or another suitable resolution. Exchange requests for size, color, or customer preference may be handled differently from requests involving damaged or incorrect items.
Customers may be responsible for return shipping costs unless the return is approved due to a wrong item, damaged item, defective item, or another issue confirmed to be our responsibility. We will advise customers about the expected return method and any applicable shipping responsibility during the return review process.
After approval, refund timing depends on the payment provider, bank, or original payment method. Processing times can vary, and shipping or inspection delays may affect the overall timeline. We will try to handle approved cases within a reasonable period.
If you wish to cancel an order, please contact us immediately. Orders that have already been processed, packed, shipped, or handed to a courier may not be cancellable. If cancellation is no longer possible, the order may be handled under the return process where applicable.
Returns and refunds are reviewed case by case based on order information, item condition, and the nature of the issue reported. For the fastest assistance and case-specific help, customers should contact support at [email protected].
If you need help with a return, refund, exchange, damaged item, or a delivery issue, please contact Sharp dispatch at [email protected].
